Services of Kalash Hospitality

SERVICES

Why Kalash Hospitality

Expertise and Services

Kalash Hospitality can assist at any point from site selection, through construction and pre-opening, to the successful ongoing operation of your hotel.

Benefits

Guest Service and Quality Assurance

GUEST SERVICE &
QUALITY ASSURANCE

Leading master planners/architects to create the optimum hotel and resort product together with a program of project facilities, services, amenities and infrastructure development with a strong focus on implementing environmentally sound technology.

Human resource and Talent Management

HUMAN RESOURCE &
TALENT MANAGEMENT

Our people are Kalash Hospitality's biggest asset. We take great care in assembling our Talent Management teams and provide consistent and continual training to maximize their potential.
Risk Management Insurance

RISK MANAGEMENT
INSURANCE

We have a comprehensive risk management and safety program, working to keep guests and team members safe, and minimizing insurance costs.
Facility Maintainance

FACILITY
MAINTENANCE

We place great emphasis on our facilities maintenance program, using the latest technology Program and training, along with monthly maintenance meetings.
Pre-Opening Services

PRE-OPENING
SERVICES

Kalash Hospitality has pre-opened a number of hotels. We are experienced at working with construction companies, FF&E installers, government agencies, franchise partners, and the owner to ensure a successful opening of the hotel.
Construction Management

CONSTRUCTION
MANAGEMENT

Our construction management team utilizes its years of experience to provide owners with a total solution, from the initial planning stages through the opening of the hotel, through renovations and FF&E replacement.
Property re-positioning and Re-branding

PROPERTY RE- POSITIONING
AND RE-BRANDING

Kalash Hospitality conducts thorough research to re-position the property in the city. Execute “SMART” strategies to achieve optimum Average Daily Rate / Customer Satisfaction Score / Online Reputation and GBV.
Take on Technology

TAKE ON
TECHNOLOGY

Kalash Hospitality implements the hospitality technology solutions that are ground breaking and latest as per global hospitality requirements and standards.

Recruitment
and Training

At its core, hospitality is a people business. In order to recruit, develop and retain the best talent, maximizing guest satisfaction and minimizing labour turnover, Kalash Hospitality is able to deploy a range of resources and expertise including:
  • Development of an appropriate staffing matrix
  • Recruitment of the highest caliber General Manager and HODs
  • Induction plans and ongoing training
  • Personal development and succession planning
  • Employee recognition and reward schemes
  • Employee satisfaction surveys

Operations

The smooth and efficient running of a hotel impacts more than just the bottom line. Guest safety and satisfaction as well as compliance with local authority regulations are just a few of the many components affected. Experienced in all aspects of hotel operations, the Kalash Hospitality team continually strives to deliver optimum gross operating profit as well as maximum stakeholder satisfaction.
  • Operational strategy and procedures
  • Functional day-to-day operations in the best interest of the Owner
  • Safety and quality audits
  • Guest satisfaction monitoring
  • Optimal financial performance
  • Timely reporting (statutory, brand owner and investor

Sales and Marketing

With the ongoing proliferation of technology, a growing sharing economy and an increasingly mobile and information-rich consumer, the marketplace for guest accommodation is becoming ever more competitive and fragmented. With this in mind, Kalash Hospitality is focused on delivering the most heads in beds at the optimal rate, reducing cost of sale and third party commissions and ultimately increasing Gross Operating Profit.
  • A sales and marketing plan tailored to each hotel
  • Revenue management and yield optimization auditing and support
  • Online distribution audits and customer segmentation
  • Full channel mix marketing
  • Sales training and support

Design and Construction

Kalash Hospitality is able to provide guidance on the optimum design and construction of guest rooms and public areas according to a multitude of segments and star ratings. The team can also provide recommendations for the often-overlooked back of house space, in order to help optimize the subsequent operation of the hotel post-opening. Services, including FF&E procurement and the ongoing supervision of contractors, include:
  • Design reviews and approval
  • Development budget management
  • Investment cost optimization
  • Construction and furnishing supervision
  • Pre-opening services
Kalash Hospitality Services

Property Development

The success of a hotel asset can often depend heavily on putting the right brand, in the right place, at the right time. The experienced Kalash Hospitality team are equipped to assist with all aspects of site selection and property development, including:
  • Site identification and validation
  • Concept development and adaptation to the regional market
  • Brand owner preliminary approval and license agreement
  • Program plan preparation
  • Market analysis
Kalash Hospitality Services

A Full Service Hotel Management Company

Kalash Hospitality can assist at any point from site selection, through construction and pre-opening, to the successful ongoing operation of your hotel.

Hospitality Academic Partner

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